Support Hours

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Our support is available 24/7 through live chat and email at: support@consentmo.com. Although most support issues are handled within the first few hours, in some complicated cases, weekends, and national holidays, it could take up to 24 hours, depending on the instance.

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Supported Languages

We provide support in all languages. Our support system automatically detects your language and responds accordingly - if you write in German, we support you in German; if you write in French, we support you in French, and so on.

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Custom Code Adjustments

We offer custom code adjustments as part of our higher-tier plans. If you are on an eligible plan, our team will be happy to assist you with custom CSS or code-related requests through our support system.

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Priority Support

This type of support is only available for our Enterprise plan users. Their requests will be reviewed first at the beginning of the day. The rest will be replied to from oldest to newest.

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Support for Custom Changes Applied by Customers/Merchants/3rd Party Developers

We do offer an option within the settings of our app for adding Custom CSS. We are always happy to address your custom requests related to that option through our support system. However, if you decide to make changes by yourself or by using 3rd party developers through this option that result in an issue with the app's work afterwards, this will fall out of the support scope that we offer for the app, as these changes are not introduced/approved by us or shipped initially when the app is first installed on your end.