These Terms of Service (“Terms”) govern your access to and use of the Consentmo app and related services (the “Services”), provided by iSense Ltd., doing business as Consentmo, UIC 112660079, VAT BG112660079, with registered address at 4 Prof. Georgi Bradistilov St., entrance A, 4th floor, 1700 Sofia, Bulgaria (“Consentmo”, “we”, “us”).
By installing or using Consentmo, you (“Merchant”, “you”) agree to be bound by these Terms. If you are using Consentmo on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.
If you do not agree with these Terms, you must not install or use the Services.
Your use of Consentmo is also subject to our Privacy Policy. Where Consentmo processes personal data on your behalf, our Merchant Data Processing Agreement (“Merchant DPA”) also applies, is incorporated into these Terms, and prevails over these Terms with respect to the processing of personal data.
If you have signed a separate written agreement with Consentmo, such as an enterprise agreement, order form, or master services agreement, that written agreement governs to the extent it conflicts with these Terms.
1. Description of the Services
Consentmo provides a software application for Shopify merchants that helps with privacy compliance workflows, including cookie consent banners, consent preference management, tracker detection and management, compliance page generation, data subject request handling through the Privacy Center, EU withdrawal request management, web accessibility tools, and related analytics and reporting.
The Services are designed as a toolkit to assist merchants with privacy, consent, and compliance-related requirements on their stores. Consentmo does not replace your own legal review, privacy governance, or responsibility for your store’s compliance.
Not legal advice
Consentmo is a technology provider, not a law firm or legal adviser. Using the Services or any content provided by Consentmo, including templates, default text, compliance suggestions, scanner results, or cookie classifications, does not constitute legal advice.
We aim to keep the Services useful and aligned with privacy compliance needs, but we do not guarantee that using Consentmo alone will make your store compliant with all laws applicable to you. You are responsible for reviewing your privacy practices, configurations, and legal documents, and you should consult a qualified legal professional where appropriate.
2. Your account and responsibilities
You are responsible for your Shopify account, your store configuration, the accuracy of information you provide, and the actions of anyone you authorize to use the Services on your behalf.
You agree to use the Services in accordance with all applicable laws and regulations, including privacy, data protection, consumer protection, and e-commerce laws that apply to your store.
You are responsible for:
- configuring the Services correctly for the jurisdictions in which your store operates;
- ensuring that your privacy policy, cookie policy, notices, banners, and other disclosures accurately describe your actual practices;
- reviewing and customizing any templates, default wording, or suggested classifications provided by Consentmo;
- identifying and configuring scripts, cookies, trackers, and similar technologies correctly;
- responding to privacy requests, customer inquiries, and regulatory obligations that apply to you as the merchant;
- maintaining the security of your Shopify account and any users who access the Services on your behalf.
Consentmo provides tools, logs, and workflows to assist you, but you remain responsible for your relationship with your store visitors and customers.
3. Acceptable use
You agree not to misuse the Services. In particular, you must not:
- use the Services for any illegal purpose or in violation of applicable law;
- use the Services to gather consent deceptively or to track users in a way that violates applicable privacy laws;
- use the Services to collect special categories of personal data under Article 9 GDPR, or personal data relating to criminal convictions and offences under Article 10 GDPR, unless expressly agreed with Consentmo in writing;
- interfere with, disrupt, overload, or compromise the Services or the systems connected to them;
- introduce malware, malicious code, or harmful content into the Services;
- attempt to access the Services by means other than the interfaces we provide;
- attempt to modify, hack, tamper with, disable, or circumvent Consentmo functionality, including consent mechanisms;
- reverse engineer, decompile, disassemble, or attempt to extract the source code of the Services, except to the extent expressly permitted by law;
- copy, resell, sublicense, or commercially exploit the Services except as permitted by these Terms or agreed in writing;
- remove or alter proprietary notices, trademarks, copyright notices, or branding included in the Services unless our settings allow it or we give written permission.
If you add third-party scripts, content, integrations, or external resources to pages or features provided through Consentmo, you are responsible for ensuring those third-party elements are used lawfully.
4. Third-party services and Shopify
The Services operate through the Shopify platform and may depend on Shopify APIs, permissions, billing systems, infrastructure, and related services. Your use of Shopify remains subject to Shopify’s own terms, policies, and data processing arrangements.
You must comply with applicable third-party terms when using integrations or third-party services in connection with Consentmo. You must not use Consentmo in a way that would cause Consentmo to violate its agreements with Shopify or other third-party providers.
We are not responsible for the availability, functionality, policies, or practices of Shopify or other third-party services that are outside our control.
5. Fees and billing
Paid plans are billed through Shopify’s billing system according to the pricing, billing period, and plan terms shown in the app, the Shopify App Store listing, or any applicable written agreement.
Shopify may handle billing, invoicing, payment processing, taxes, refunds, and related payment mechanics according to Shopify’s applicable terms and billing processes.
Fees are exclusive of applicable taxes unless stated otherwise. You are responsible for any taxes, duties, or charges that apply to your use of the Services.
Plan upgrades, downgrades, cancellations, and billing adjustments are handled according to the billing mechanics shown in the app and Shopify’s applicable billing processes.
Except where required by law, required by Shopify’s billing rules, or expressly agreed in writing, fees are non-refundable.
We may change our prices or plan features from time to time. Where a price change affects your paid plan, we will provide notice through the app, Shopify, email, or another appropriate method. Price changes apply from your next billing cycle unless otherwise stated.
6. Your content and data
You retain all rights to the content, configuration, store information, policy text, branding, and data you submit to or configure through the Services.
You grant Consentmo a limited right to host, process, display, transmit, and otherwise use your content and data as necessary to provide, secure, support, and improve the Services.
Personal data that Consentmo processes on your behalf is governed by the Merchant DPA.
Consentmo may create and use aggregated and anonymised data that does not identify any natural person and does not constitute personal data, including to improve, analyze, and develop the Services, as described in the Merchant DPA.
7. Intellectual property
All rights, title, and interest in and to the Services, including software, documentation, website content, app content, designs, interfaces, templates, text, graphics, trademarks, logos, and other materials, are owned by Consentmo, iSenseLabs Ltd., or their licensors.
Subject to these Terms, Consentmo grants you a limited, revocable, non-exclusive, non-transferable license to use the Services for your own Shopify store or stores while your subscription is active.
This license does not transfer ownership of the Services or any intellectual property rights to you.
“Consentmo”, the Consentmo logo, and related names, marks, and branding are trademarks or trade names of Consentmo or iSenseLabs Ltd. You may not use our branding without our prior permission except as necessary to use the Services.
If you provide suggestions, feedback, ideas, or recommendations about Consentmo, you agree that we may use them without restriction, obligation, or compensation to you.
Open-source components included in the Services are licensed under their own applicable licenses.
8. Warranties, disclaimers, and limitation of liability
We will use reasonable efforts to provide and maintain the Services. However, the Services are provided on an “as is” and “as available” basis, except as expressly stated in these Terms or in a separate written agreement.
We do not guarantee that:
- the Services will be uninterrupted, error-free, or available at all times;
- the Services will identify every cookie, tracker, script, or technology on your store;
- default templates, suggested wording, classifications, or scanner results will be complete, accurate, or suitable for your specific circumstances;
- using the Services will ensure that your store complies with any particular law or regulation;
- the Services will produce any specific business, compliance, or legal outcome.
Support is provided via email, chat, or other channels as available. Unless expressly agreed in writing, we do not guarantee any specific support response time or resolution time.
To the fullest extent permitted by applicable law, Consentmo will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, business opportunities, or anticipated savings, whether based on contract, tort, negligence, strict liability, or any other legal theory.
To the fullest extent permitted by applicable law, Consentmo’s total aggregate liability arising out of or related to the Services or these Terms is limited to the fees paid or payable by you for the Services in the twelve (12) months immediately preceding the event giving rise to the claim. If you use only a free plan or no fees were paid, Consentmo’s total aggregate liability is capped at USD 50, or the minimum amount the law allows to be set in this way.
Some jurisdictions do not allow certain exclusions or limitations of liability. In those cases, the exclusions and limitations in these Terms apply to the maximum extent permitted by law.
Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for willful misconduct, gross negligence, death or personal injury caused by negligence where such liability cannot be limited, or either party’s liability towards data subjects under Article 82 GDPR, as further addressed in the Merchant DPA.
You acknowledge that the limitations of liability in these Terms are an essential basis of the agreement between you and Consentmo and that Consentmo would not be able to provide the Services on an economically feasible basis without those limitations.
9. Suspension and termination
You may stop using the Services at any time by uninstalling the app from your Shopify store.
After uninstallation, Consentmo functionality, including banners, forms, pages, scripts, and privacy request workflows provided by the Services, may stop working on your store. You are responsible for ensuring that your store remains compliant after uninstalling the app.
Upon termination or uninstallation, personal data processed by Consentmo on your behalf is handled in accordance with the Merchant DPA. You should export any records you need before uninstalling the app.
We may suspend or terminate your access to the Services if:
- you materially breach these Terms or the Merchant DPA;
- you fail to pay applicable fees;
- your use of the Services creates security, legal, operational, or compliance risk;
- you use the Services in a way that may harm Consentmo, Shopify, other merchants, store visitors, or third parties;
- suspension or termination is required by law, a court, regulator, Shopify, or another competent authority;
- we discontinue the Services or a material part of them.
Where practicable, we will provide notice and an opportunity to cure before suspension or termination. For serious, urgent, repeated, or uncured violations, we may suspend or terminate access immediately.
If your account is terminated due to your breach of these Terms, you are not entitled to a refund. If we discontinue the Services entirely and you have prepaid fees for a period after discontinuation, we may provide a pro-rata refund where appropriate and subject to Shopify’s billing mechanics and applicable law.
Termination does not relieve either party of obligations incurred before termination.
Sections that by their nature should survive termination will survive, including provisions relating to intellectual property, payment obligations, disclaimers, limitation of liability, governing law, dispute resolution, and the Merchant DPA’s provisions on deletion and return of data.
10. Changes to these Terms
We may update these Terms from time to time to reflect changes in the Services, applicable law, business practices, or operational needs.
When we update these Terms, we will post the updated version on this page with a new “Last updated” date. Where changes materially affect your rights or obligations, we will provide notice through the app, email, Shopify, our website, or another appropriate method.
Material changes take effect no earlier than thirty (30) days after notice, unless a shorter period is required by law.
Your continued use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services and uninstall the app before the changes take effect.
11. Governing law and disputes
These Terms are governed by the laws of Bulgaria, without regard to conflict-of-law rules.
Before taking formal legal action, the parties will first try to resolve any dispute informally. You may contact us at support@consentmo.com or privacy@consentmo.com, depending on the nature of the issue.
Any dispute, controversy, or claim arising out of or relating to these Terms or the Services that cannot be resolved informally shall be submitted to the exclusive jurisdiction of the competent courts of Sofia, Bulgaria, unless mandatory law requires otherwise.
Nothing in this section prevents either party from seeking injunctive or equitable relief in any competent court to prevent unauthorized use of intellectual property, security abuse, misuse of the Services, or violations of data protection law that could cause irreparable harm.
To the extent permitted by law, disputes will be resolved only on an individual basis and not as part of a class, collective, representative, or consolidated action.
12. General provisions
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
A failure to enforce any provision of these Terms is not a waiver of that provision.
You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms in connection with a merger, acquisition, reorganization, sale of assets, change of control, or by operation of law.
We may provide notices to you through the app, email, Shopify admin, our website, or other reasonable means.
These Terms, together with the Merchant DPA and any applicable order form or separate written agreement, form the agreement between you and Consentmo regarding the Services. The Privacy Policy explains how we process personal data when we act as controller.
13. Contact
If you have any questions about these Terms, or if you need to send any legal notices or service of process, please contact us at:
Consentmo Support Team
Email: support@consentmo.com
Address: Prof. Georgi Bradistilov Str. No.4, 1700 Sofia, Bulgaria.
EU Registration Number: 112660079
We strongly recommend that you also keep a copy of these Terms for your records.
Thank you for using Consentmo to help with your compliance needs!