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EU Withdrawal is now available

From June 19, 2026, stores selling to EU consumers need a clear online way for buyers to withdraw from an order.
June 15, 2026
Feature

Shopify has already published guidance about the new EU withdrawal requirement. EU Withdrawal helps you get ready:

  • Withdrawal page
  • Order status page button
  • Automatic confirmation emails
  • Order matching by email and order number
  • CSV-exportable records

No automatic cancellations or refunds. You stay in control.

Set it up from Privacy Center > EU Withdrawal page before the deadline.

User-facing submission form labeled "Withdraw contract" that allows consumers to input their unique order number, email address, and an optional name field to locate, process, and cancel an existing purchase agreement.

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