How to make your Shopify store compliant with the new CCPA Do Not Sell Rule?

Product Updates

5 min

Alexandrina Filipova
October 7, 2021
How to make your Shopify store compliant with the new CCPA Do Not Sell Rule?

Mastering CCPA's Do Not Sell Rule: A Guide for Shopify Merchants

If your business is operating in California, or you have customers based in this state, you need to make sure that your Shopify store is compliant with the CCPA Do Not Sell My Personal Information Rule. In this article, we will take a look at the steps you need to follow in order to comply with these regulations.

What is the CCPA Do No Sell My Personal Information rule and how it can affect my business?

This rule gives all California residents the right to decline businesses selling their personal data. It includes several requirements:

  • Your store must have a separate section called Do Not Sell My Personal Information, which allows the customers to opt out of selling their personal information.
  • You have to link this section to your homepage.
  • Your customers must have the right to submit the "Do Not Sell My Personal Information" request without having to create an account.
  • Your store must have a Privacy Policy page that includes a link to this Do Not Sell My Personal Information section.
  • Your business must respect the customers' decision for at least 12 months.

If your business is affected by CCPA, you should take measures to comply with this rule. Even though that your store may not have a physical presence in the state of California.

How to be compliant with the Do Not Sell My Personal Information rule by using the Consentmo app?

We have recently applied all the necessary changes to the CCPA Compliance page in order to facilitate the process for our users. Here is what you need to do to make sure that your store fulfills the requirements.

        1. Navigate to the admin side of the Consentmo app. A popup message will notify you that: "We have updated the CCPA Compliance page to reflect the new Do Not Sell My Personal Information rule applicable for California. In order to update your CCPA Compliance page, please click on the button below."

        2. When pressing the Update CCPA Page button, your Compliance page will be automatically updated.

Update CCPA page

      3. Click on the View Your CCPA page button in order to review the applied changes.

View CCPA page button in the admin

       4. When opening the CCPA Compliance page a new section called Do not sell my personal information should be added.

       5. To see how the new CCPA page looks like on your storefront click on the View page button.

Add Do not sell my personal information section to the compliance page

    6. Here is how the updated Compliance page should look like.

Compliance page on the storefront

          7. In order to check whether everything is working correctly, try submitting a request by clicking the Do not sell my personal information link.

Submitting a request for testing

          8. After submitting the request a notification email should be sent to the admin of the store.

Notification email for the request sent to the store owner

        9. The Do Not Sell My Personal Information request should be logged in the Admin Panel of the app, as well.

Request logged in the admin panel

The next thing you should do is composing the Do Not Sell My Personal Information link. It consists of 2 parts:

Part 1: The current CCPA Page link, which you can access by opening your CCPA Compliance page and copying the page URL.

Here is an example of the URL

Part 2: The selection code for the Do Not Sell My Personal Information section:


In total the CCPA Compliance page URL concatenated with the selection code should be similar to this:

Here is how our Do Not Sell My personal Information link looks like

do not sell link

Last but not least you should add the Do Not Sell My Information link to your homepage. We recommend you adding it to the footer, that way your customers can easily access it. Here are the steps you need to follow:

       1. Navigate to Online Store

       2. Click Navigation

       3. Select Footer Menu

Add the link to the homepage

         4. Click on the Add menu item

         5.  Add a name of the link

         6. Add the link that you have already created

         7. To confirm the changes click Add

add the link to the footer menu

In order to check the final result navigate to the footer menu of your store. This is how the added link should look like:

final result on the store front

In order to help you we have created a dedicated video for this change:

That's that for the new CCPA updates.

Feel free to contact us via chat or email in case of any difficulties or check our FAQ page.

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